Review the BlackBerry Device Service server policy configuration to determine whether a user-initiated backup or restore of the Work Space of a managed mobile device has been disabled. If there are multiple policies, they must all be reviewed.
For EMM-Corporate (BlackBerry Balance) devices, log into BlackBerry Administration Service, and under "BlackBerry solution management" on the left side of the screen, navigate to "Policy > Manage IT policies > > View complete IT Policy > Security" and verify "Backup and Restore Work Space" is set to "Disallow". Otherwise, this is a finding.
For EMM-Regulated (Work Space only) devices, log into BlackBerry Administration Service, and under "BlackBerry solution management" on the left side of the screen, navigate to "Policy > Manage IT policies > > View complete IT Policy > Security" and verify "Backup and Restore Device" is set to "Disallow". Otherwise, this is a finding. |